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Introduction

Please research your question before submitting a support ticket - you may find the answer to your question quicker and this will reduce the support volume and allow us to reply to support requests in a more timely fashion.

Support operating days are Monday - Friday, excluding public holidays. There are no official support hours as we have a globally dispersed staff.

Support covers setup, trouble using existing features, and bug fixes. Regrettably we cannot provide support for customizations or 3rd party plugins or add-ons.

Note

Support is only offered to verified customers with an active license. Tickets will automatically be routed to priority or standard support queues depending upon your license type.

See frequently asked question for articles that may already have the solution to your problem.

License key status#

To check your license status, go to My Account page, go to Subscriptions tab and check the subscription status. If status is expired or cancelled, you need to renew it to get the support. You can do it by following this article - renew your license manually

Support for Divi products#

If you purchased the product from Divi Space or Aspen Grove Studios before August 31st, 2021, we have made changes that will impact how you access the products. Read this article about split of Divi Space and Aspen Grove Studios in 2021

How do I submit a support ticket?#

Before you submit the ticket, read this article before contacting support

  1. Please contact us via the form at https://aspengrovestudios.com/contact
  2. Write us a message by clicking the beacon icon at https://aspengrovestudios.com/contact
  3. or send us an email directly at support@aspengrovestudios.com

Support for free plugins#

Please note that we will provide support as necessary for our free plugins, but we cannot guarantee it. Please post your question on plugin support forum. Read more here